The story about the phone call from angry dad I agree with. After a kid does not listen multiple times he loses his right to “nice” from the coach. Then dad sticks up for him? This is a huge problem with lately with parents, I am not sure where it comes form but way too many idiot parents adamantly stand by their idiot kids when they are in the wrong, if you don’t believe that try working in education. If you deal with some of these kids and then their parents it is painfully obvious they have never done anything wrong in their perfect life
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He said he embarrassed the kid. That is not correcting and it is certainly not teaching. You want to have a stern voice to get attention fine but I draw the line at embarrassing a kid. Sorry but if this is your attitude hopefully you don’t spend your time in education.