So several weeks ago after DD recovered from a broken wrist I pulled out my pocket radar. It had always worked great and had no issues with the product but I hadn't used it in months due to DD injury and the lovely Midwest weather. At the time I last used it the device worked fine but it appeared the batteries were completely dead when I tried to use it again. I changed the batteries which had no signs of corrosion. After changing batteries the device would try to take readings but the radar pulse indicator would stay on and register no speed, just the dash sign until the auto shutoff. The MPR indicator shows up in the right hand lower corner but no battery level indicator as there should be. Changed batteries several times with the same results.
My problem is I e-mailed pocket radar weeks ago to ask if there was any solution with no response. Given the holidays I gave them the benefit of the doubt but after roughly 3-4 weeks this kind of customer service is unacceptable. I read a post a short while ago on this forum where the President of the company himself responded within 6 hrs. I don't use this only for my own DD but all pitchers within our TB organization to track their progress. I guess it's time to look elsewhere.
My problem is I e-mailed pocket radar weeks ago to ask if there was any solution with no response. Given the holidays I gave them the benefit of the doubt but after roughly 3-4 weeks this kind of customer service is unacceptable. I read a post a short while ago on this forum where the President of the company himself responded within 6 hrs. I don't use this only for my own DD but all pitchers within our TB organization to track their progress. I guess it's time to look elsewhere.