Wow, doesn't give me the warm fuzzys about my dds new Xeno that we got a month or so ago. Hopefully we will be a lucky one. Guess it just luck of the draw. DD had an Easton bat that was removed from the game on her VERY FIRST at bat with a new bat. Had a slight, and I mean very slight rattle inside. Easton was very good about replacement, and did email me a prepaid shipping label.
Louisville Slugger warranty turnaround time?
- Thread starter sbmom19
- Start date
Welcome to Discuss Fastpitch
Your FREE Account is waiting to the Best Softball Community on the Web.
- Aug 16, 2015
- 40
- 0
Its funny the difference in care given to a purchased bat and a warranty bat. The bat I purchased from Demarini's website came bubble wrapped in a nice fitting box that's was taped up enough to survive a trip to the moon and back. It took me 5 minutes to break into it...lol
The warranty bat came in an oversized box,no bubble wrap and one end of the box was already open when it arrived. Doesn't seem that they gave any thought to whether it would arrive in one piece,being that they don't have to replace it.
The warranty bat came in an oversized box,no bubble wrap and one end of the box was already open when it arrived. Doesn't seem that they gave any thought to whether it would arrive in one piece,being that they don't have to replace it.
Our bat is due to be delivered to us on Monday. It could have been worse....but it could have been better. It spent 7 days at LS before the replacement shipped. Doesn't seem like it should take that long. Either they have too many bats coming back or not enough people processing them (or both). For the money spent on these bats, and given it was only 2 months old before it developed a problem, there should be a little more urgency on the manufacturers part to replace it. Most good online retailers can process your order and ship out a bat in 24 hours...shouldn't take a week.
longball00
Softball is my obsession
Just got notice that my 33/23 replacement LXT is on back order. They said they are making more, and it will go out as soon as it is made. They said to call to discuss replacement options.
longball00
Softball is my obsession
I called and was given the choice of a 32/22 (too short) a 34/25 (way too big) or a Xeno (already have one, and prefers the LXT) I asked about a new LXT Hyper and she said they are on the same boat (from China I assume) as my replacement. I told her I would take one of those if she could, and that we will wait. Good thing DD had 2 LXT's just in case.
Lets also realize that Customer service is now dealing with TWO brands of bats...and not small brands. Probably the
two best selling brands in fastpitch.
Also, no reason not to send a bat out priority mail if you are in a hurry.
two best selling brands in fastpitch.
Also, no reason not to send a bat out priority mail if you are in a hurry.
DeMarini and LS now use the same facility for warranty bat returns. Probably why the turnaround time is longer than it used to be.
Last edited:
