That does stink. I am sorry. I bought my dd an H12. Light color & gold piping as well. The black laces look great.Are you kidding me?
I don't feel like a brand new mitt needs oil. there is plenty in there to begin with. But....
I am going to assume that that mitt is a 2019 like the one I got. I've been wondering if the mitts have been sitting in a warehouse for (possibly) over a year. If so, perhaps they should get a little conditioner / oil treatment and especially the laces.