I did this with Demarini. I sent in a 31/20 and asked for a 32/21 in return and they had no issue with it. They have great customer service in my opinion.
In past LS and DeMarini have with no problem. In fact when cf6's first came out and were blowin' up, they were suggesting to people that were sending in returns to size up. Also, I know LS has replaced LXT with Xenos or vice versa when requested.
Thanks for your perspectives, everyone. They have an online form used to request a return authorization number and they had that to me within 24 hours. I got the cracked bat shipped out today and received an email from one of their customer service reps to give them a call to discuss replacement options. They're definitely an A+ company.
Are you suggesting to not accept a denial from the first rep as a final answer - to hang up and call back until you get a rep that says yes? I worked with a guy that successfully did that with the airlines whenever he wanted to stretch the frequent flyer rules...Like I said, most places start the process with the service phone reps. Some are new/jerks and do everything by the book. Some others are cool and know what they can and cant do so putting in for another weight is no issue.
Are you suggesting to not accept a denial from the first rep as a final answer - to hang up and call back until you get a rep that says yes? I worked with a guy that successfully did that with the airlines whenever he wanted to stretch the frequent flyer rules...