Just wanted to post a good review of a company that stands behind its products.
Bought a Rukket 7x7 hitting net on Amazon about 3 years ago. Great net, lots of use, no issues with it. Went to set it up for pregame warm-ups the other night and realized a piece was missing. The silver colored end cap that connects the two side rods together must have fallen off. We looked everywhere in the bag and the car but it was gone. I even went back to the field a few towns over to check the area where we had used it last but it wasn't there. Checked on their website to try to find replacement parts but that piece wasn't offered for sale. I emailed them through their "contact us" link to ask how I could purchase a replacement piece. They responded almost immediately that their product comes with a life time warranty and sent me a link to send in a claim. I had to provide the Amazon order number or a copy of receipt (Thank you Amazon order history!) and a photo of the damaged piece. Took about 5 minutes to find the order number and take the photo. Submitted the claim online and had the replacement part on my doorstep a few days later.
Bought a Rukket 7x7 hitting net on Amazon about 3 years ago. Great net, lots of use, no issues with it. Went to set it up for pregame warm-ups the other night and realized a piece was missing. The silver colored end cap that connects the two side rods together must have fallen off. We looked everywhere in the bag and the car but it was gone. I even went back to the field a few towns over to check the area where we had used it last but it wasn't there. Checked on their website to try to find replacement parts but that piece wasn't offered for sale. I emailed them through their "contact us" link to ask how I could purchase a replacement piece. They responded almost immediately that their product comes with a life time warranty and sent me a link to send in a claim. I had to provide the Amazon order number or a copy of receipt (Thank you Amazon order history!) and a photo of the damaged piece. Took about 5 minutes to find the order number and take the photo. Submitted the claim online and had the replacement part on my doorstep a few days later.