did they by chance purchase with a visa? Someone else in the forum said something about going through card services to get it replaced or something.
https://www.discussfastpitch.com/so...7-2-year-bat-warranty-visa-card-services.html
Definitely worth a try if you used a CC.
Recently, while setting up a new TV in our house, I slipped and the screen banged into the corner of a table, ruining the screen (DW was very unhappy with me). The manufacturer's warranty didn't cover accidental damage, but our Visa card did. A quick call to Visa's customer service, and the issue was handled very easily.