Pocket Radar - Didn't want to but left no choice

So several weeks ago after DD recovered from a broken wrist I pulled out my pocket radar. It had always worked great and had no issues with the product but I hadn't used it in months due to DD injury and the lovely Midwest weather. At the time I last used it the device worked fine but it appeared the batteries were completely dead when I tried to use it again. I changed the batteries which had no signs of corrosion. After changing batteries the device would try to take readings but the radar pulse indicator would stay on and register no speed, just the dash sign until the auto shutoff. The MPR indicator shows up in the right hand lower corner but no battery level indicator as there should be. Changed batteries several times with the same results.

My problem is I e-mailed pocket radar weeks ago to ask if there was any solution with no response. Given the holidays I gave them the benefit of the doubt but after roughly 3-4 weeks this kind of customer service is unacceptable. I read a post a short while ago on this forum where the President of the company himself responded within 6 hrs. I don't use this only for my own DD but all pitchers within our TB organization to track their progress. I guess it's time to look elsewhere.

I'm almost certain you will get an acceptable response from the folks at PR. If you haven't already, check out the FAQ page here for possible solutions:Radar Gun | Golf Swing Speed | Radar Speed Sensor Try a PM in addition to the emails.

Pocket Radar responded to my email within hours and sent me a replacement order when my new unit arrived damaged. They are ACES..

I have no doubt they do make a good product. It has worked great for me for well over a year.

Update: I emailed them again and recieved a phone call from them within a couple hours. Apparently there is an issue with their email going through to me they did try to send and email back when I first contacted them. They made me a sweet offer to return my standard model and upgrade to the ball coach. So I guess I owe them an apology. I was just frustrated and should have attempted to contact them again.

Maybe it got filtered somehow and they never got it. When someone says that it usually sounds like an excuse but it's happened to me a bunch of times. It's why i always look through my SPAM folder before I empty it. Email them again, and include that you emailed on X date and never heard back. Or, call them.

Natedo99 said:

I have no doubt they do make a good product. It has worked great for me for well over a year. My problem now is that I have a problem on a $200 product and have not received a response to my inquiry. Maybe my work e-mail address was a problem but I work as the technical services manager for a large corporation I must respond to customers within a reasonable amount of time. I believe I have given that and then a whole lot more.

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Email them again or see if they will answer your phone call. I do it all the time if I get no response in my work life.

They are on DFP and have responded on various threads with fairly detailed info - not just a link to their website. I would be surprised if they are simply not providing good customer service...

Now, maybe they will put the ball coach model on sale for us DFPers... I looked high and low around Christmas time and couldn't find a deal.

Pick up the phone and call them.......

Natedo99 said:

I have no doubt they do make a good product. It has worked great for me for well over a year.

Update: I emailed them again and recieved a phone call from them within a couple hours. Apparently there is an issue with their email going through to me they did try to send and email back when I first contacted them. They were very friendly and made me a sweet offer to return my standard model and upgrade to the ball coach. So I guess I owe them an apology. I was just frustrated and should have attempted to contact them again.

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Now I can't wait to play with the new toy.

SoGASoftball said:

Now, maybe they will put the ball coach model on sale for us DFPers... I looked high and low around Christmas time and couldn't find a deal.

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I recall that they offered a pretty good Black Friday deal on the ball coach. You might want to watch for that next year if you don't get one before then.