Pocket Radar - Didn't want to but left no choice

A. BucketMom said:

I recall that they offered a pretty good Black Friday deal on the ball coach. You might want to watch for that next year if you don't get one before then.

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Yep, I looked high and low around black Friday and cyber Monday and couldn't find anything. Kneehighsocks found a deal but I don't know where.

SoGASoftball said:

Yep, I looked high and low around black Friday and cyber Monday and couldn't find anything. Kneehighsocks found a deal but I don't know where.

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I think those who are registered on their website received an e-mail, so maybe it's worth registering in order to get advance notice if they run it again in the future. It was also posted in a Black Friday thread on DFP:
https://www.discussfastpitch.com/announcements/30154-black-friday-deals-2016-a-2.html

Natedo99 said:

I have no doubt they do make a good product. It has worked great for me for well over a year.

Update: I emailed them again and recieved a phone call from them within a couple hours. Apparently there is an issue with their email going through to me they did try to send and email back when I first contacted them. They made me a sweet offer to return my standard model and upgrade to the ball coach. So I guess I owe them an apology. I was just frustrated and should have attempted to contact them again.

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Nate, I am very sorry that there was a problem with the response. We dug into this issue and we did got your original e-mail and sent you a response back right away. I think that maybe your SPAM filter may have not let it go through to your in-box. Our Customer Relationship Manager's name is Gladys and she works very hard to take good care of all of our customers. If you ever need anything or have a problem please call us on our toll-free line at 888.381.2672 and we will make sure that we take care of it right away. I am sorry that the e-mail stuff does not work, it is not in our control. I hope that you have received your new unit and things are going well for you now. If you ever need any help you can always call and ask for me directly. Thanks,
Chris Stewart / President, Pocket Radar, Inc.

A. BucketMom said:

I think those who are registered on their website received an e-mail, so maybe it's worth registering in order to get advance notice if they run it again in the future. It was also posted in a Black Friday thread on DFP:
https://www.discussfastpitch.com/announcements/30154-black-friday-deals-2016-a-2.html

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You are right. The special deals are only sent out to people that are on our mailing list. They usually get sent out about once a quarter. They are not published anywhere on the web. If you sign up on our mailing list we will send you notices of special deals and any new product announcements. We only send these out once in a while since we do not fill up your mailbox with lots of daily Spam messages like you get from some lists. We always want to have a good relationship with our customers. The sign up link can be found at the bottom of this web-page if you are interested:
Ball Coach Radar | Pocket Radar | Sports Radar Gun

If anyone is interested in our newest product introduction we have just created the new Pro Radar System with Smart Display. You will be seeing these a lot at camps, showcases, clinics and colleges. We just shipped out 2 of these today to Clint and Corey Myers at Auburn. You can find the details under "Latest Updates" at the bottom of our main Pocket Radar web page at PocketRadar.com


In any case, you can always give us a call and we can let you know if there are any special deals going on at any point in time. We are available toll-free from 9 AM to 5 PM Pacific Time at 888.381.2672.

Thanks,

Chris Stewart / President, Pocket Radar, Inc.

Chris,

Thank you for your response. I just returned from a business trip out of the country. I did receive the new unit and it is fantastic. When contacted by phone it was clear Pocket Radar's customer service is great and I apologize for my original post. I understand email issues are out of your control. Typically any email flagged as spam is caught by our Barracuda Fire wall and then I receive notification emails that there are quarantined messages and have the option to deliver them but for some reason it didn't show up. Again I apologize and should have just attempted to contact your company again.

Nate

Natedo99 said:

Chris,

Thank you for your response. I just returned from a business trip out of the country. I did receive the new unit and it is fantastic. When contacted by phone it was clear Pocket Radar's customer service is great and I apologize for my original post. I understand email issues are out of your control. Typically any email flagged as spam is caught by our Barracuda Fire wall and then I receive notification emails that there are quarantined messages and have the option to deliver them but for some reason it didn't show up. Again I apologize and should have just attempted to contact your company again.

Nate

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Great to hear!
Gladys was excellent to deal with! I had a few parents ask me if I like my pocket radar I couldn't be more happy to share how much I love it and the service! Excellent company!

BT3100 said:

Great to hear!
Gladys was excellent to deal with! I had a few parents ask me if I like my pocket radar I couldn't be more happy to share how much I love it and the service! Excellent company!

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Nate, Thanks for the feedback. We want all of our customers to be happy with our products and we are always happy to help. Please don't ever hesitate to call if you need anything. Gladys is a world class customer support person and we are very fortunate to have her on the team. I am very glad to hear that you were able to get your issues resolved. Let me know if there is ever anything else you need.

Good Luck this Season!

Chris Stewart / President, Pocket Radar, Inc.