Wilson Shock head gear.... can't get

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Oct 19, 2009
1,023
38
I'm right here.
I ordered the Wilson Shock headgear back in September on softball.com

It's been on back-order the whole time.

I've called numerous times with conflicting reports...
its still on backorder...
sorry, it's still on bo....
yes it's in, just need cc # again, will ship tomorrow...
it was in but for some reason it didn't ship...will go out monday...
no, its still on backorder...etc.

Is anyone else dealing with the same? Any advice? Any other distributor worth contacting?

Thanks,

T
 
May 24, 2013
12,461
113
So Cal
I've heard quite a few similar stories from softball.com customers (or intended customers).

I got my DD's Wilson helmet at www.homerunmonkey.com

EDIT: I have ordered from HRM a few times, and the service has been perfect. Their retail store is pretty awesome, too. In So Cal, I have yet to find a place that has a better selection of high-end gear in stock.
 
Last edited:
Oct 10, 2011
3,117
0
I've heard quite a few similar stories from softball.com customers (or intended customers).

I got my DD's Wilson helmet at www.homerunmonkey.com

EDIT: I have ordered from HRM a few times, and the service has been perfect. Their retail store is pretty awesome, too. In So Cal, I have yet to find a place that has a better selection of high-end gear in stock.
Same here ^^^
 
Oct 19, 2009
1,023
38
I'm right here.
I've heard quite a few similar stories from softball.com customers (or intended customers).

I got my DD's Wilson helmet at www.homerunmonkey.com

EDIT: I have ordered from HRM a few times, and the service has been perfect. Their retail store is pretty awesome, too. In So Cal, I have yet to find a place that has a better selection of high-end gear in stock.

Thanks!!!...just got 25% off too!

T
 
Oct 1, 2014
2,219
113
USA
Just ordered...Tuesday morning and they still accepted the Cyber Monday code (25%).

Also, I had a horrible experience last year with Softball.com and won't be using them again anytime soon.
 
Sep 24, 2013
696
0
Midwest
If you dig into the reviews of softball.com they have poor customer service. They sale items not in stock so they have to get it from the manufacturer then ship it to you. That can take weeks or months.

They have let orders stack up until they have enough to make a minimum order from a manufacturer. Sounds like that's what is happening to you.
 
Jun 9, 2015
33
0
i have used softball.com for years. middle of last year they changed their systems and since then i have had nothing but problems. ordered a catchers helmet from them in red (they showed it in stock) and when i received it it was maroon. when i called about it they said they didn't have the red one so they sent the maroon one hoping it would be ok (who does this). their customer service used be the best (IMO) but since the system change i have not been happy with it.
 
Feb 16, 2015
933
43
South East
I always use softballsavings.com prices are usually better than softball.com the helmet is $30 cheaper right now and the promotion leg guards are $50 bucks. It isn't the fastpitch promotion but I do not know if there is any difference between the two except the length that they come in.


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