Is Captain U a fraud? You decide
I wanted to share with you an experience I had with Captain U. Based on this information you decide for yourself if it's worth the $$.
I was at a breakfast meeting with a friend of mine who happens to be a former Div. I coach who now resides in Connecticut. I was telling her what a great resource I thought Captain U was and how excited my daughter was whenever she received an email saying a school had looked at her profile. My friend is a "non-believer" of Captain U and I was trying my hardest to convince her. I signed on to my Captain U account to show her the responses that my daughter had received and who had "looked" at her profile. Many of the schools my daughter was looking at are here in New England and are Div. II or III schools and maybe two were small Div. I schools that offered her major. My daughter is also responsible for emailing one coach a week of her choosing as part of an assignment that she has to complete (many of these schools she knows she will never go to.) Some of the "Recruiting Messages" (as Captain U calls them) were invites to softball camps while others were asking for a schedule of upcoming games. We did contact a few schools out in the Mid-West that we have a personal connection to, and did receive a personal response. Disjointed from signing in to Captain U.
Now for the downside. My friend, the non-believer asked me to run an experiment. She is a friend of a top Div. I school for softball. She asked me to send my daughters profile to this coach to see what happens. She then called her friend and asked them if the coaches subscribe to Captain U. She said the coaches do not use Captain U, and then my friend told her about our "experiment." Within 30 minutes we received an email that a very small school (900 students) in West Virginia viewed my daughters profile. We had never sent anything to this school so I thought it was a coincidence. The following hour I received the email I was was waiting for - The Div. I school we were running the "experiment" on had just viewed my daughters profile. I forwarded the email to my friend and she was in immediate contact with the Div. 1 coach. The coach said she had not viewed my daughters profile and was checking with the other coaches to make sure no one else had. Again, they do not subscribe to Captain U so there is no way they could have viewed the profile. Sure enough, none of the coaches had viewed the profile.
The "Coach" emailed Avi Stopper (CEO of Captain U) and wanted an explanation of why my daughter was getting information saying the coach had viewed her profile when they did not. Avi had said they checked their analytics and was holding strong to the story that the profile was indeed viewed. After further persistence from the "Coach," Avi said according to their logs, this college had "looked at" my daughters profile. The "Coach" went on to point out that the information on the school in Captain U was very outdated showing tuition was $8000 a year. One of the misleading aspects of Captain U, is that you never see who you are actually emailing. A name pops up when you pick a school, but all that one sees is Coach Jane Doe @ No Name School. For all I know, the email I sent to the Div. I school, could have gone to the small Div. III school or nowhere at all. An example of this is Adelphi University,Captain U had an incorrect head coach listed. You do not receive a notice that your email was rejected or any notice saying that the coach is no longer there or your email will not be delivered - you simply here nothing and draw a conclusion that the coach is not interested in you. I have since cancelled my membership with Captain U and am trying to get the word out to others as well as trying to get a refund of the last three months. I am not saying that no schools use Captain U, but I am telling you, buyer beware as it appears that there is something misleading happening. If a coach is not subscribed to Captain U it should not be listed on their website, as this is misleading making one believe that your email is going to be sent to Coach Jane Doe. You do not receive an email that bounces back saying the coach is not subscribed to Captain U, which makes you believe the coach received your email but is not interested.
As parents, it's hard enough to go through this process and to find out that you may have been scammed is even harder. We all want what is best for our kids and have them go to a college where they will succeed with or without softball. I just hope not too many families rely on Captain U.